![]() How to check or cancel your digital orders on Amazon You will be given 3 options to contact Amazon customer service, Call, Email or Chat. In the next page, select the particular order which you have problem with, select the issues (don’t have to be exactly correct). Under Browse Help Topics, click on the last option Need More Help and then click on Contact Us. Click on the Help link at bottom right part of the page. Your order was declined because it was considered high-risk CoC HearthstoneĪmazon’s contact us page is somewhat hidden beneath their website (It’s not really hidden though, it’s just pretty hard to get there).To do so, go to Your Account > under Amazon Wallet > click on Manage Payment Option > on the left click on Manage 1-click settings > on the right, click Turn On under 1-click Status. So, double check again if the info (name on the card, card number and address) you’ve entered in the amazon payment option page is correct.Īlso, if you are using 1-click purchase to purchase a digital item, make sure you’ve turned on the 1-click purchase option in the payment option. Most of the time, a newly added credit card will be put on hold by Amazon when the billing address entered in amazon payment option does not match the actual address recorded with your credit card provider. However, it still make sense that the transaction may take a couple of hours to complete, but if the problem persists over a day, contact them.Īfter researching on this issue, I found that many had faced this Amazon order pending problem when their credit card information entered on Amazon doesn’t match the actual one especially the billing address. As for my case, the amazon system failed to verify my new credit card, but a customer representative is able to verify it manually when I contacted them. Sometimes there may be computer conflict during the transaction which can easily be solved if you get someone from the inside to look at it. ![]() The point here is that you should try to get to their customer service to find out the problem rather than waiting blindly.
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